Microsoft Dynamics Support Desk - ERP, CRM, & Cloud
Having technical issues?
Need help with Microsoft Dynamics?
2024 - Endeavour is here to support you and your team.
Endeavour has a national support team, supporting clients coast to coast spanning multiple time zones including Pacific, Mountain, Central, Eastern, and Atlantic. Our support team strives to continually be responsive with 2-4 hour response times typically ending by 4 pm or 5 pm in a given time zone before serving other client needs. Support cases initiated after hours will be responded to the next business day.
By our Request for Services form
By phone - (905) 542-2139, (902) 444-7753, or (604) 282-1996 each using ext. 340
Toll-free (888) 257-3577 ext. 340 or x 314
(514) 429-1209 x 314 en français Montréal - soutien@endeavoursolutions.com
* Please note: An Endeavour Consultant will call three times and then leave a Voicemail in response to your support request over a two-day period, if there is no response during that time a new support claim will need to be submitted.
** Microsoft Service announcement. Microsoft CustomerSource for Dynamics GP, Dynamics NAV, and Dynamics CRM has moved to docs.microsoft.com - see the following PDF Announcement.
Our primary service is delivering application support and implementation services to our 900+ clients across North America for Microsoft Dynamics ERP, CRM and Cloud - Canada & USA.
Endeavour offers support on a T&M hourly basis
(Standard support is 1 hour minimum)
Clients are welcome to purchase a pre-paid bank of hours at a discount (plus other benefits). We will not force you into high-cost Systems Assurance support contracts, or charge additional hidden technical fees as we've seen with other providers.
New Clients Welcome - Contact us today !
IMPORTANT - Q1 2022 - Microsoft has announced new terms & conditions for all Microsoft Cloud applications. See details
TeamViewer for Remote Support
TurboMeeting for
Remote Support
Endeavour offers remote support for Microsoft Dynamics ERP, CRM & Cloud platforms across Canada and USA.
USA Clients save up to 25%-off with the USD-CAD Dollar exchange rate.
USA Clients save up to 25%-off with the USD-CAD Dollar exchange rate.
Microsoft Dynamics ERP, CRM & Cloud Support Services
We offer a flexible support package called a Bank of Hours which can be pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan and will have a lower minimum charge per support call. Consideration will be given based on the nature of the request, where critical matters are given further priority. This is not an assurance program retainer, un-used hours DO NOT EXPIRE and can be carried over from month to month, or year to year.
Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.
Types of support include:
- Tier 2 and Tier 3 help desk for business, functional and technical support.
- Application support
- Custom reports and analytics
- Integration and Cloud app support
- End-user how-to questions and mentoring
- Canadian Payroll and ROE
Steve Ewing
Vice President - ERP, CRM & CloudContact Steve and his team to talk about your Business Needs.
"Let's find a fit between your needs and our Professional Services for Microsoft ERP, CRM & Cloud solutions."
TeamViewer for Remote Support
TurboMeeting for Remote Support
Thank you for your TRUST in Endeavour
